Delivery Information

Delivery Information:

Please note that we do not dispatch orders over Public Bank Holidays.

Delivery Locations:

We offer delivery for all orders within the UK Mainland.

Delivery Pricing:

• Free Delivery: We use Royal Mail tracked 48 for our deliveries and offer FREE delivery for all purchases of £30 and over. Delivery time is approximately 3-5 working days (Monday-Friday, except Bank holidays).
• Standard Delivery Royal Mail (£2.99): Your purchase will be delivered within 3-5 working days after receiving your order confirmation. Delivery is available from Monday to Friday, except Bank holidays.
• Next Day Delivery (£5.99): For orders placed before 2 pm, we offer a next day delivery service. Your parcel will be delivered the next day before 8 pm. Delivery is available from Monday to Friday, except for Bank holidays. Orders placed after 2 pm will be delivered within 2 days.

Next Day Delivery:

If you want to receive your order as soon as possible, you can choose our Express Delivery option during the checkout process. Please note that this is not a guaranteed next-day delivery service, but you can expect to receive your order within 1-2 days. Express orders are sent with Royal Mail Tracked 24 service. To ensure the fastest delivery, please place your order before 2 pm (Monday to Friday).

Tracking Your Order with Royal Mail:

Tracking your order is simple. Enter your reference number and click the 'Track your delivery' button. Once your order has been dispatched, you will receive a confirmation email from eYone Store containing the Royal Mail reference number and a link to the courier's tracking facility. You can access the Royal Mail tracking facility using this link.

Order Arrival Time:

We deliver Monday to Friday, except for Bank holidays. All items are normally dispatched within one working day of the order being placed. For standard Delivery using Royal Mail Tracked 48, it may take approximately 3-5 working days for your order to be delivered. For Express Delivery using Royal Mail Tracked 24, it typically takes 1-2 working days.

Non-Delivery or Delayed Delivery:

If you have not yet received your order and it has been shipped, you will automatically receive an email with the Royal Mail tracker number. Please allow 3-4 working days for your order to arrive. If more than four or five working days have passed and you have not received your order, please contact our team directly with your order number and details. You can reach us by emailing info@eyone.co.uk.

Incorrect Delivery Address:

If you provide us with incorrect delivery details and your items are signed for by another party, eYone Baby cannot be held responsible for any loss you may incur as a result.

International Delivery:

Unfortunately, we currently do not offer delivery outside the UK.

Customer Support:

If you experience any delivery or order issues, please email us as soon as possible, and we will work to resolve the issue promptly. We are a family-run business and our number one priority is to deliver a great service to our customers.